Alltek Provides Information Technology Services for Construction Firms In Polk County

Polk County Construction Companies

Construction businesses are managed differently than they were only a few years ago. From written plans to computer-based engineering and project management to advanced collaboration with clients — nearly every aspect of your business requires advanced information technology to be efficient and effective. Your workforce may be logging in from a job site or at a client’s remote location, and everything has to work seamlessly if you want to prove you’re the best construction firm to grab a lucrative bid. Finding the right information technology partner for your construction business is crucial for construction firms in Polk County. Here’s how you can expect to leverage this expertise to help grow your business and provide the best possible service to your most demanding customers.

Focusing on Your Expertise

You may have noticed that your business runs more effortlessly when you have specialists focused on the jobs at hand. Just as you don’t want a plumber putting on a roof, you also don’t want to have someone without the proper experience managing your information technology and network infrastructure. Finding the right team for the job can be a challenge, just as in many aspects of your business. You need to be sure that the information technology partner that you select will thoroughly understand the needs of your business and be willing to adapt to changing environments in the future. When you focus your energy on running your business instead of managing day-to-day operations such as your network, you’ll find that the entire business benefits from the shift.

Creating a Coordinated Workflow

Construction is a waterfall business: if the correct materials are not ordered in a timely manner upstream in the process, then you’ll have a difficult time putting a home together correctly. Information technology supports many of your daily activities from project management to ordering and allows you to create a coordinated workflow that has a measure of checks and balances at all critical points in your process. This seamless integration of current systems with our advanced protection suite ensures that you have exceptional access to the information assets that you and your team need to be successful.

Beyond Fixing Problems: Alltek Services Provides Strategy

Perhaps you have worked with technology partners in the past that simply fixed problems when they were called upon. At Alltek Services, you can rest assured that our technicians are proactively reviewing your business for ways that we can add value by resolving issues before they become a full-scale problem that causes slowdowns in your business. Our always-on availability, cloud-based computing models and secure backup and recovery processes provide you with the stable infrastructure and application access that your team needs. What’s better, we advocate for a subscription model that allows you to right-size your needs based on the time of year and to quickly scale up in the event of growth or changes in the competitive landscape.

Creating a Comprehensive Information Technology Infrastructure

From productivity software to backup and recovery, you need a partner with a holistic understanding of the needs of your business. Our technical professionals work with construction companies of all sizes to provide the information technology consulting and support that you need at a price that you can afford. We stay up-to-date on the potential threats to your business such as hackers and intrusion by competitors and are able to help protect your sensitive customer and business information in a way that reduces and helps manage the risk to your business. Recent stories about utilities and other service providers experiencing costly cleanups after poor record-keeping keep the importance of transparency top of mind. Along with our technical networking skills, Alltek Services also offers construction businesses business telephones, collaboration and productivity software, workflow and document storage and more. Each of our information technology offerings is designed to support the unique needs of construction firms.

Construction Firms In Polk County

Benefits of Working with Alltek Services for Your Information Technology Needs

Unlike some other technology providers that do not work directly with construction firms, the engineers and support personnel at Alltek Services actively research the challenges that are facing those in the construction business today. Even if you already have an internal IT staff, they may not have the time to support all of the various needs of your team and customers. This is particularly true for smaller construction companies, as the active job market can find you priced out of your best talent.

When you are ready to reap the benefits that active management of your information technology can bring for your construction firm, contact the professionals at Alltek Services at 863-709-0709 to schedule your complimentary initial consultation. Our award-winning support personnel have been helping businesses in Polk County for over 15 years and will be delighted to help maximize your productivity and minimize the hassles to your business.

Business requires information technology to do some heavy lifting, but is it up to the task? Manage projects, collaborate and network more efficiently with Alltek.

EHR Vendor Consolidation and Its Effects on Ambulatory Health Services

An uptick of vendor consolidation in the Ambulatory electronic health records industry has been a cause for concern for many small and medium practices recently. The main cause for concern lies in the preparation and costs associated with integrating their patient health records into new programs that are made necessary with vendor acquisition, especially if the acquisition has forced a phase-out of their current EHR program.

EHR Software

According to KLAS Research, an Orem, Utah based IT Review Firm, EHR vendors have dropped from 1000 plus companies 10 years ago, to roughly 400 companies in total. Some of the larger companies responsible for merging and acquiring in the Ambulatory EHR market are Cerner, McKesson, Allscripts, Epic, and eClinicalWorks. Many see the opportunity for innovation, but these mergers have also created a unique set of challenges for small practices, Specialists and Outpatient Facilities. With these practices being reliant on the need to efficiently organize patient data as well as cross-share information to several labs, pharmacies, and other facilities in their networks, EHR has now become a necessary tool.

Market dynamics and technology advancements have proved that the move to electronic medical records systems is inevitable, but services once offered at low or no cost, now come with a monthly price tag. Service level changes, training costs, technology implementation, and practice continuity also serve as impact areas that Physicians should be prepared to address if migration to another system is required.

What About Technical Support?

Comprehensive Databases, such as Ambulatory EHR, will make technical support an important concern, not only for maintenance, but for any issues that may arise affecting day to day business. Will mergers cause reduced levels of tech support? Some physicians seem to think so. Practices reliant on specialized support options will now have to contend with an influx of other consumers operating on the same system, increasing help wait time and support availability. Frustration at rising costs, service level changes, and the elimination of special features in existing EHRs, have physicians worried that they will no longer be able to cater to their specific practice needs.

Ambulatory EHR Tech Support

How to Prepare for Health IT Innovation

Ideally, Practices that are already utilizing EHR systems offered by the bigger players in the market have no cause for concern. For those practices that do find themselves needing to integrate into a new EHR system, preparation is key in order to avoid any potential negative impacts. The most important way to ensure a smooth transition is the current data organization. Physicians should understand where and how their data is organized, what format it is in, and the steps it would take to transfer it to another system. Current vendor communication and a review of contracts can also provide insight into costs and procedures of data migration, as well as a list of replacement vendors that would be best suited to practice needs if a switch needs to be made.

The Ambulatory EHR market will continue to make strides in innovation and technology advancement. Most of these changes are positive, like the introduction of Patient Portals, where data collection, tracking, and cross sharing have become streamlined and consumer friendly. Small Practices can avoid any potential negative impacts by simply understanding the data they collect, how to transfer it if they need to merge into another system, and by preparing a solid transition plan.

An uptick of vendor consolidation in the Ambulatory electronic health records industry has been a cause for concern for many small and medium practices recently. The main cause for concern lies in the preparation and costs associated with integrating their patient health records into new programs that are made necessary with vendor acquisition, especially if

Cutting These Two Corners Could Lead to Business Disaster

Cost Cutting Technology

Cost-cutting measures are not unusual for organizations as they traverse the standard lifecycle of products and services. What you decide to cut during the lean times can have just as much impact as to where investments go when your business is flush with cash. Some organizations start their cuts in advertising and marketing but eventually make their way to technology projects. Managing expenses and balancing them with the associated risks is a critical task in organizations, but there are two places where the risk simply isn’t worth the savings in expense reductions: cybersecurity and proactive support for your business technology. Reducing your funds in these two vital areas could cause a negative impact on the organization that has a ripple effect felt for years to come. Here’s why these are the two places that you should never cut corners in your business.

Protecting Your Organization’s Business Systems and Data

Cybersecurity is a broad term that refers to a range of activities including hardware protection, software patches, password requirements, staff training, server maintenance, cloud-based controls and more. There is no simple definition of what can be included in cybersecurity and business requirements change on a fairly regular basis. This alone makes it difficult to set a budget and stick with it — or reduce it over time. The ever-changing nature of threats that can effectively cripple an organization in a very short period of time means that your business will need to continually invest in learning and growth opportunities to reduce the risk to your organization.

Data protection is another facet of cybersecurity that demands consideration. From the 2018 GDPR (General Data Protection Regulation) to more recent requirements in various states, data privacy and compliance has come to the forefront of the security conversation. Businesses must first wrangle and then protect sensitive personal, health and financial data — not to mention securing their business systems from infiltration by hackers. Skimping on these critical tasks or attempting to do them in-house with limited resources can open your organization to significant fines if you’re found to be non-compliant with global or state-supported regulations.

Smoothing the Cost of Technology

It’s always tempting to cut out what could essentially be considered insurance: the ongoing maintenance and support of your technology hardware and software. When your business reverts to paying only for systems that are broken and unable to be used, you’re left with a hodgepodge of user complaints due to slowdowns that aren’t “bad enough” to be sent out for repair. Plus, you’re looking at a hefty fee for getting any break-fix work done quickly — and forget about being able to budget effectively by guessing what could potentially require repair or replacement during the year.

Proactive maintenance of your business systems allows business users to maintain a high level of productivity while also factoring your technology costs at a reasonable level throughout the year. It can be extremely challenging when you’ve exhausted your budget for break-fix support for the year, only to find that it’s only the beginning of the third quarter. In that case, you’re either siphoning funds from other crucial projects or trying to limp through the remainder of the year until you can reset your budget and resolve outstanding problems. Investing in proactive maintenance means you don’t have to question whether a fix is “important enough” to be resolved as long as the issue is within your service threshold.

Protecting your business from unnecessary risk can feel like a full-time job for busy technology leaders. Fortunately, IT managed services providers are able to help with both proactive maintenance and providing the high level of cybersecurity expertise that is needed to help protect your business from both current and emerging threats.

Cost-cutting measures are not unusual for organizations as they traverse the standard lifecycle of products and services. What you decide to cut during the lean times can have just as much impact as to where investments go when your business is flush with cash. Some organizations start their cuts in advertising and marketing but eventually

Your Windows 7 Checklist

Windows 7 Checklist

When you’re working hard to grow your business, you can get caught up in things that take your attention away from your technology. Before you know it, your IT system isn’t up to speed because you failed to update an operating system. We don’t want this to happen. This is why we’ve provided a checklist about Windows 7, its approaching End of Life (EOL), and what you should do.

It’s Time To Upgrade From Windows 7

Extended support for Windows 7 will end on January 14, 2020. This means that Microsoft won’t provide security updates for PCs running Windows 7. This could put your IT system at risk for security and reliability issues.

We recommend that you plan your upgrade now. And, if you run a business, we advise that you skip Windows 8 and upgrade to Windows 10 Pro.

Skip Windows 8 and Migrate To Windows 10 Pro

Windows 8 product enhancements (mainstream support) ended back on January 9, 2018. And reliability and security patches will end on January 10, 2023 (the end of extended support). This may seem like a long time from now, but if you’re upgrading anyway, shouldn’t you use the most current Windows program? Windows 10 Pro offers the very latest technology, and it’s built for business use.

Windows 10 Pro Will Benefit Your Business

  • Increased Security is incorporated with ongoing protections like Windows Defender Antivirus, BitLocker, a Firewall and more (at no extra cost to you).
  • Windows Remote Desktop ensures that you can access your files from any PC or tablet with an internet connection.
  • Automatic Cloud Storage will store and protect your Word, PowerPoint and Excel files from system crashes.
  • Sign In 3 Times Faster by using Windows Hello with Facial and Fingerprint Recognition.

Take Advantage of New Features In Windows 10 Pro

  • Windows Ink with Touch Screen & Digital Pen Capabilities
  • Windows 10 Pro pairs with Office Documents and Other Apps
  • Microsoft Edge with faster and safer web browsing, automatic form filling, type or write on webpage capabilities, and much more
  • Cortana voice-activated digital assistant integrates with your calendar and other Windows apps.

You Have Two Choices For Upgrading

1. Migrate your existing machines to Windows 10 Pro.

2. Replace your old computers with new Windows 10 devices.

Consider This Before You Migrate To Windows 10 Pro

Are your current apps compatible with Windows 10? (Check Microsoft’s App Directory to be sure.)

Do your existing computers meet these system requirements?

  • 1GHz processor or faster
  • 1GB RAM for 32-bit; 2GB for 64-bit
  • Up to 20GB available hard disk space
  • 800 x 600 screen resolution or higher
  • DirectX 9 graphics processor with WDDM driver

There are 2 Migration Tool Options

1. Windows Easy Transfer

  • For a small number of computers or a single customized deployment.
  • Transfer files and settings via a network share, USB flash drive, or Easy Transfer cable.
  • Can’t use a regular USB cable to transfer files and settings

2. User State Migration Tool (USMT) 10.0

  • Best for large-scale automated deployments.
  • Uses .xml files to control which user.
  • Accounts, files, and settings are migrated.
  • Use for side-by-side migrations for hardware replacements, and wipe-and-load migrations.

Test The Quality & Performance of Your New System

Use the Windows Assessment and Deployment Kit (ABK) to test the quality and performance of your system, and to customize Windows images for large-scale deployments.

Need Help Upgrading To Windows 10 Pro?

We’re always here to help and answer your questions

When you’re working hard to grow your business, you can get caught up in things that take your attention away from your technology. Before you know it, your IT system isn’t up to speed because you failed to update an operating system. We don’t want this to happen. This is why we’ve provided a checklist

Alltek Provides Healthcare Managed IT Services in Osceola County

Your healthcare business relies on a solid IT infrastructure, but are there hidden challenges that need to be addressed? Your patients’ security and peace of mind are extremely important and maintaining that high quality of care is a key consideration for your team. That sometimes means that technology comes second to patient care as your IT resources struggle to support the growing technology needs of your business. Medical facilities have more detailed compliance and reporting requirements than other businesses, making it crucial for your technology partners to understand how to adequately support your business. Patient records must remain confidential at all times, which requires tight management of your workflow, user access and device usage. When you add in the transformation from paper-based healthcare records to digital records, many healthcare businesses are scrambling to stay updated on the latest reporting and government compliance issues. See how having a trusted and proactive healthcare managed IT services partner can help your Osceola County organization improve the quality of care and reduce overall operating expenses.

Creating a Better Patient Experience

Patients need to trust that their personal financial and health information is fully secured at all times, and that means streamlining your digital workflows to present a seamless experience to your patients. Today’s healthcare consumer expect their providers to have instant access to their previous records, which includes not having to fill out repetitive forms. Your healthcare technology partner can provide insight into how other practices are implementing these enhanced digital tools, leveraging their best practices for the benefit of your patients. Healthcare is becoming incredibly competitive, and it’s crucial to the long-term success of your practice that you’re able to attract and retain patients. When patients feel as though they are valued as individuals and their time is respected, they are more likely to return — and tell their friends about the great experience that they had!

Creating a Secure Environment for Your Practice

Your healthcare IT managed services provider is highly familiar with the security and compliance requirements for your practice and has likely helped dozens of other practices tighten their procedures and maintain compliance with government regulations. Healthcare regulations change on a fairly regular basis, making it challenging to keep your systems up to date. From the first time you gather information from your patients to delivering that information online, there are a variety of ways that cybercriminals could attack your organization and attempt to steal sensitive financial and health information. Healthcare organizations are much more likely to be attacked due to the wealth of personal information that is stored within their digital environments. Finding a partner that is able to maintain a high level of security reduces the risk of a cyberattack for your organization.

At Alltek Services, our technicians and service team members pride ourselves on providing the best technology solutions for medical clinics, covered entities and business associates in the Osceola County area. Our healthcare IT practice is a robust part of our business, and one that continues to evolve as government compliance requirements demand. See how working with a proactive team can enhance the patient experience and reduce redundancies within your practice when you contact us at 863-709-0709 today. You can always fill out our quick online form to receive a free initial consultation as we learn more about your business.

Finding an IT managed services provider in Osceola County that supports healthcare providers just got easier! Alltek understands the unique challenges in healthcare IT.

A Little Bundle Of Joy Was Delivered To Alltek Services In May

Our Marketing Manager, Taher Hamid, just became a Dad! And the owner of Alltek Services, Tom Bowles, is now a Grandad! Welcome the newest addition to the Alltek family!

Tallin Hamid

Little Tallin Hamid was born on May 12, 2019, at a healthy 8.5 ounces.

Why did Taher and his wife Lindsay name their son Tallin? Because they went to Tallinn Estonia for their honeymoon and loved the name.

Tallin’s name is also a combination of Daddy’s (Taher) and Mommy’s (Lindsay) names.

Plus, it’s appropriate because Tallinn, Estonia is the birthplace of many international high tech companies, including Skype.

What do you think? Will little Tallin excel in technology like his Dad and Grandad? We think it’s a sure bet that he will!

Please join us in welcoming little Tallin to the Alltek Family!

Rock climbing

Skydiving

Our Marketing Manager, Taher Hamid, just became a Dad!

Which Application Rules Supreme: Outlook or GMail

Office 365 or GMail

Currently, 30% of email addresses change every year. The majority of these changes are business related. No one wants to deal with the problems that come with changing personal contact information. Quite often, personal emails are attached to personal bills and subscriptions as well.

When the big change happens and it is time to make a move, is usually away from a smaller email platform into one of the two behemoths – Microsoft Outlook and Google Gmail. These two email providers have become the blue chip operators in what is now an essential part of everyone’s life.

What is so good about Outlook in Gmail? Are there aspects of one that makes it better than the other? We are here to look at the subtle differences between the two so that you can make an informed decision about which is better for you.

The Basics

The Outlook and Gmail user interfaces couldn’t be more different from each other. Outlook seems more business oriented on the surface, while Gmail’s UI maintains a feel that you might get from last year’s tech startup. In short, Outlook is Baby Boomer; Gmail is Generation Z.

Outlook is all about add on features while Gmail brings a “what you see is what you get” mentality to the forefront. Both services come as part of a larger suite that make a lot of money for their respective companies. If you go Pro with Outlook or Gmail, you will actually be purchasing Microsoft Office 365 or Google G suite. The first requires an annual commitment, and the second is based on a monthly subscription plan.

The Tools

So the cat out of the bag – Outlook and Gmail are actually loss leaders for the business suites that Microsoft and Google hope to sell to you eventually. Microsoft Office 365 has all of the industry standard programs that we are used to – Word, Excel, PowerPoint and all of the newer injuries that have become business staples such as OneDrive, OneNote and Microsoft Teams.

Believe it or not, Google is actually the challenger brand in this arena. Its Calendar and Hangouts tools are definitely name brands, but other aspects of its business suites such as Keep, Sites, Forms, Drive and Currents have not quite hit mainstream acceptance.

The result is the difference between a set of features that you know and love (Outlook) or a possibly wider and more robust feature set with a learning curve (Google).

Organization

If you are actually doing good business, your email is going to be a place of constantly changing activity. This is your mission-critical location, and some of the emails that you receive are essential in making mission-critical decisions. Keeping your emails organized is one of the most important things that you can do for your business. Outlook and Gmail have two entirely different philosophies for this.

Outlook works on a method of organization that predates the Internet. Its traditional system of folders looks and feels like a file cabinet. Anyone who makes use of Gmail can tell you this is definitely not the way that Google organizes things. Gmail uses labels and tags and allows you to customize your experience much more. If you know what you’re doing, you can quickly tier your email system and get to your most important emails more quickly. If not, then your email will probably look like a jumbled mess every time you open it.

The Company

With such powerful companies underwriting the programs, it is difficult to look past the influence of the brand. When you use Outlook, you have the advantages of Microsoft behind you. One of the most important features that Microsoft offers is the ability to completely delete unread emails from existence. This is simply not possible with Google, although Gmail offers many other advantages that are difficult to overlook. Gmail offers extended power of Google search and all of the associated features that Alphabet has now monopolized, meaning that you have an extremely powerful suite of tools behind you every time you open your Gmail.

So who wins the battle of emails between Outlook and Gmail? This is actually a question of your business philosophy. If you like more traditional, old-school methods of thinking and organizing yourself, the outlook is probably the brand for you. If you are a New Age thinker who wants a personalized digital experience, then Gmail will probably suit you better. There is no right and wrong; only good and bad for you.

Currently, 30% of email addresses change every year. The majority of these changes are business related. No one wants to deal with the problems that come with changing personal contact information. Quite often, personal emails are attached to personal bills and subscriptions as well.

Happy Father’s Day!

June 16th is Father’s Day, a great reason to spend a little quality time with the family doing a few of Dad’s favorite things.

 

Whatever your plans are, take some time this Sunday to let Dad know how much you appreciate everything he’s done for you over the years, and how glad you are to have him in your life.

And if this is your day? The {company} team hopes that it’s a great one!

Happy Fathers Day

June 16th is Father’s Day, a great reason to spend a little quality time with the family doing a few of Dad’s favorite things.   Whatever your plans are, take some time this Sunday to let Dad know how much you appreciate everything he’s done for you over the years, and how glad you are

Alltek Services Sets Up IT Infrastructure For Newly Merged Boys & Girls Clubs of Polk County

The Boys & Girls Clubs of Lakeland & Mulberry and the Citrus Center Boys & Girls Clubs have merged to form the Boys & Girls Clubs of Polk County. This merger enables the Boys & Girls Clubs to offer better programs and greater opportunities to more children in Polk County. The team at Alltek Services was asked to set up their new IT infrastructure, and we were pleased to be a partner in the implementation of their technology solutions.

CEO Steve Giordano will lead the newly formed organization. Steve Giordano is a hands-on, seasoned executive with the experience of building high-performance teams that improve revenue and institutional value. He has held every retail position from entry level laborer to CEO and has experience leading teams in sales, operations, logistics and technology.

Steve has been a VP, EVP, COO, President or CEO for multiple retail companies over the last 20 years (including Macy’s, Kane’s, The Room Place and Room Store). Most recently, Steve was the EVP of Metro Mattress in Upstate New York.

What Do The Boys & Girls Clubs Of Polk County Provide?

Currently, Polk County has over 100,000 at-risk individuals, 55,000 of whom are children. The Boys & Girls Clubs of Polk County serves more than 1,900 children and teens, with daily average attendance at its eight locations exceeding 750 youth per day. Many come from single-parent, working households, and 90 percent qualify for free or reduced lunch at their schools.

They provide after-school transportation to the Clubs, where children benefit from character-enriching programs, academic support and caring adult mentors dedicated to shaping their futures as productive citizens. The new organization intends to add vocational training (in both the construction trades and computer sciences) to its offerings.

The Clubs Provide Services To Needy Children

According to Clubs officials, many kids arrive at the Clubs each day hungry. It’s very difficult to learn and succeed academically if you’re hungry. The Boys & Girls Clubs of Polk County is expanding their After School Meal Program. Currently, they serve 300 meals after school in Lakeland and Mulberry, Florida.

They hope to extend the food program to all of their Clubs, so that kids can focus on enriching activities after school, rather than worrying about their next meal. There is only one thing standing in their way… They need a kitchen! If you’d like to donate and make their kitchen a reality click here.

Steve’s Vision

Alltek Services met with Steve to learn more about his vision for the Clubs, as well as provide an update on the computer network changes that we’ve worked on to bring the two together.

Steve explains:

“We currently serve 2,000 kids throughout Polk County, but there are 55,000 at-risk children in Polk County. I would like to see us serve at least 10,000 in 5 years… In five years, I see the Boys & Girls Clubs as a leading advocate for the youth of Polk County. We intend to upgrade our facilities and enhance staff training in order to give kids an even safer place to feed their minds, bodies and spirits. We’ll have access to grants that propel us forward without restricting our mission. We’ll have everything it takes to nurture the potential of those who will lead and inspire this community. We mean it when we say, for all kids, especially those who need us the most, that Great Futures Start Here!”

Steve has his eyes set on expanding, including covering more of Mulberry and Bartow. He explained that expansion without fixed costs rising much is important. It must be sustainable growth. For example, they are exploring the viability of a Clubs at Gibbon Street Elementary, which will allow them to reach addition children without needing a significant investment in facilities or maintenance. This is an ambitious and inspiring goal.

How Has Alltek Services Helped With The Clubs’ Merger?

Alltek played a critical role in uniting their technology and network infrastructures to allow collaboration and productivity among all of their sites. We moved their infrastructure to our cloud infrastructure that uses a redundant server setup to ensure uptime, reliability, and speed.

They chose our Managed Cloud and Cloud Consulting Services because we could design a cloud solution customized specifically for their needs. We made sure that it was implemented easily and successfully with a minimum of downtime.

Our experts have helped many businesses across Florida migrate smoothly to the Cloud. We guarantee a quick, easy, and cost-effective transition. We also made sure the staff at the Boys & Girls Clubs of Polk County could keep using technology that they’re familiar with. We’ll be working with their staff to ensure everyone knows how to use their new solutions properly.

Want to contribute to the efforts of the Boys & Girls Clubs of Polk County? Please click here to learn how you can.

The Boys & Girls Clubs of Lakeland & Mulberry and the Citrus Center Boys & Girls Clubs have merged to form the Boys & Girls Clubs of Polk County. This merger enables the Boys & Girls Clubs to offer better programs and greater opportunities to more children in Polk County. The team at Alltek Services was asked to set up their new IT infrastructure, and we were pleased to be a partner in the implementation of their technology solutions.

How to Find the Right IT Services Company

If your business has made the decision to contract with an IT services company for IT support, you’ve made the right choice. However, you’re not done yet. You still need to choose the IT services company that’s best for your business. In most markets, you’ll have choices — maybe too many choices. Use these criteria for how to find the right IT services company to narrow down your search.

IT Services Company

1. Size Matters

IT services firms come in all shapes and sizes, from boutique outfits with just a few employees to massive firms with multiple physical locations. Make sure you evaluate the size of an IT services company compared to the size and needs of your business. The right IT services company will be transparent about how many employees they have in various roles or departments, and it will have sufficient capacity to meet your needs.

2. The Right Competencies

IT services companies are generally quite competent. If not, they go out of business pretty fast. So “Are they competent?” is the wrong question. The right question to ask is whether they have the right competencies. Create a comprehensive list of your business’s hardware and software use. Don’t just ask whether the company can support what you’re using. Ask for proof that they have already successfully done so with other businesses.

3. Industry Familiarity

Along the same lines, ideally, you want an IT services company that already understands your industry. Throwing industry jargon at your IT vendor is unavoidable, so it’s important that they understand that jargon. Ask how many companies in your industry the firm has worked with previously. The more, the better.

4. Location, Location, Location

In general, we recommend giving preference to local firms. If you need on-site service, local firms can handle this directly. A distant IT support company has to find a local vendor and hope for good availability.

Finding a provider close by isn’t always possible, and it’s not feasible if you’re a multi-site organization. Still, smaller companies will benefit from choosing a local provider.

5. Service Providers Have Rules, Too

Many IT services companies have their own rules about which businesses they will take on. Before a company makes it onto your short list, make sure your business is actually qualified. For example, some service providers have upper or lower limits for the number of workstations supported, meaning if your business is too large or too small, they won’t serve you. Others may refuse to support specific hardware or software types, or they may narrow their field of clients to specific industries.

Conclusion

These are a handful of the areas you should consider when choosing the right IT services firm. If you want to ask us these or other questions, let’s get a conversation going.

If your business has made the decision to contract with an IT services company for IT support, you’ve made the right choice. However, you’re not done yet. You still need to choose the IT services company that’s best for your business. In most markets, you’ll have choices — maybe too many choices.